Answer:
Current DePaul students, faculty and staff can access library resources from anywhere through OpenAthens using their their BlueKey login credentials.
If you are unable to access library resources remotely, try these troubleshooting tips:
- Can you access your DePaul BlueKey account? If not, try the "can't access your account" link below the sign-in field, or contact the Help Desk at (312) 362-8765 or helpdesk@depaul.edu.
- Can you access other databases? It's possible you're receiving an error message because an individual database is unavailable. If you can get into some databases, but not one in particular, please alert us through Ask a Librarian.
- Are you using a virtual private network (VPN) e.g., Pulse? Doing so may interfere with OpenAthens. You may instead arrive at a database's own login screen which will not recognize your DePaul credentials. Try turning off your VPN/Pulse connection.
- Are you attempting to use a bookmark, a link you emailed to yourself, or one posted by your instructor? Sometimes links copied from library resources will fail to work later for a variety of reasons. Try linking to the resource through the Databases A-Z list or search for it in LibrarySearch.
- Are you trying to access or request something through the LibrarySearch or I-Share? When prompted, sign in with your BlueKey credentials. If you are not successful, contact Ask a Librarian.
Please note that, due to licensing restrictions, alumni may only access databases and other online resources on campus by using designated library computers.